Refund policy
Return & Refund Policy
Last updated: August 13, 2026
At Melanin Me, we want you to feel confident in your purchase. If you are not completely satisfied with your order, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must:
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Be unused and unopened
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Be in its original packaging
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Be in the same condition in which you received it
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Include proof of purchase or your order number
Because our products are skincare products, we cannot accept returns of products that have been opened or used for health and hygiene reasons.
How to Start a Return
To request a return, contact us at info@shopmelaninme.com with your order number and the reason for your return.
Please do not send products back without contacting us first. We will provide return instructions if your return is approved.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow your payment provider's processing time for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at info@shopmelaninme.com.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will work with you to make it right.
Final Sale Items
Any items specifically identified as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Questions
If you have questions about your return or refund, contact us at:
Melanin Me
21040 Highland Knolls Dr, Katy, TX, 77450